Carrier identity
Carrier authority and company information are checked against current FMCSA records. Material changes and unresolved risk signals require additional review.
KARMA FREIGHT SECURITY
Verify twice before freight moves.
Freight fraud increasingly relies on stolen identities, compromised accounts, manipulated documents, unauthorized rebrokering, and last-minute delivery changes. KARMA uses layered verification and documented release controls to reduce these risks.
No single database or automated score guarantees that a shipment is safe. KARMA combines official records, independent communication, shipment-specific evidence, and human review.
Independent callback
Unexpected instructions are confirmed using contact information obtained independently from an official or previously verified source—not from the message requesting the change.
Driver and equipment match
Before release, the assigned driver, truck, trailer, plate, and carrier relationship may be compared with the shipment record and supporting evidence.
Controlled pickup
Shipment-specific pickup verification helps prevent a fraudulent party from collecting freight using only a copied rate confirmation or load number.
Destination protection
Last-minute destination or routing changes require independent confirmation. Email, text, or caller ID alone is not treated as proof of authority.
Payment-change protection
New banking or payment instructions are separated from ordinary shipment communication and must be independently verified before use.
What customers and carriers should do
- Use only official KARMA domains and portals. Be cautious with look-alike domains, shortened links, unexpected downloads, and free email accounts imitating a company.
- Never rely on caller ID, a familiar display name, or possession of a load number as proof of identity.
- Do not accept an unexpected pickup, delivery, routing, carrier, or payment change without confirming it through a separate verified channel.
- Protect login codes, passkeys, driver information, shipment documents, and pickup instructions. KARMA will not call to ask for a one-time login code.
- Report suspicious instructions immediately and preserve emails, telephone numbers, documents, timestamps, vehicle information, and other evidence.
Report a concern
Pause the transaction or freight release and contact KARMA directly at 914-888-4231 or Admin@karmabrokerageinc.com. For an active theft or immediate danger, contact local law enforcement first.
FMCSA fraud guidanceFBI Internet Crime Complaint CenterFMCSA SAFER lookup
These controls reduce risk but cannot prevent every fraud or theft. KARMA adjusts verification based on the shipment and available evidence and does not publish sensitive internal detection rules.