FAQ & Help
Freight support for shippers, carriers, and drivers.
How do I request a freight quote?
Use the guided quote tool, review the lane and shipment details, then verify or create your shipper account. Your submitted request is saved in the Shipper Portal and automatically notifies KARMA.
Does a quote request book a truck?
No. KARMA confirms capacity, pricing, shipment requirements, and the written rate confirmation before the shipment is booked.
How do I track a shipment?
Sign in to your assigned portal and open the shipment. Live location appears only while the assigned driver has consented to share location.
How does a carrier join KARMA?
Open Carrier Setup, verify the operating authority, complete the broker–carrier agreement, and upload the required documents.
Where are rate confirmations and signed agreements?
Signed records and shipment documents are stored in the authorized party’s portal. Access is limited to participants in that account or shipment.
How do I report a claim, delay, or safety issue?
Contact KARMA immediately. For an emergency, call emergency services first. Preserve documents, photographs, seal information, temperatures, and other relevant evidence.
How do I request account deletion?
Use the account deletion tool in your portal. KARMA may retain records required for active shipments, contracts, transactions, tax, safety, fraud prevention, claims, and law.
Why did I receive a verification code?
A code is sent when someone starts a sign-in or account verification using your address. Never share a code. If you did not request it, ignore it and contact KARMA if you suspect misuse.